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FAQs

  • What is Querencia?

    Querencia is a retirement community for senior adults in the Barton Creek neighborhood of Austin, defined by three qualities:

    First, it is a residential retirement option that encourages health and wellness through an active, independent lifestyle.

    Second, it provides services, social activities and special amenities to enhance the lifestyle you're already enjoying.

    Third, it provides every independent living resident guaranteed access to on-site assisted-living, memory-support and skilled and long-term nursing at The Plaza, should they ever need it, for as long as they need.

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  • What does Querencia mean?

    It's a Spanish word meaning a place for your heart's desire or a personal sanctuary.

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  • As a Life Care resident, what if I run out of money?

    As part of our commitment to our Life Care residents, we've created a Financial Hardship Protection Plan. If you outlive your resources for reasons beyond your control and can't pay your monthly fee, you will never be asked to leave the community. You can stay here and keep your guaranteed priority access to our on-site health care. See your Life Care agreement for details.

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  • How much does it cost?

    The cost of living at Querencia consists of a one-time entry fee that is 90% refundable to you or your estate, as well as a predetermined monthly service fee based on the size of your apartment home.

    When comparing the cost of living in your current home to living at Querencia, you'll be pleasantly surprised. Plus, you'll experience true peace of mind, knowing all your long-term health care needs will be addressed at The Plaza.

    For details on pricing, please call (512) 610-9401 to schedule an appointment with a member of our marketing staff.

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  • What will my monthly service fee cover?

    The monthly fee covers the full range of services, including:

    • Full interior and exterior maintenance of your residence
    • Beautifully landscaped grounds
    • All community amenities
    • Flexible dining services with the cost of one meal included per day
    • All utilities including cable television, with the exception of phone and internet
    • Weekly housekeeping and laundering of flat linens
    • On-site security with emergency call systems in each residence
    • Transportation services
    • Covered parking
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  • Is the community safe and secure?

    Yes. As a resident of Querencia, you can enjoy 24-hour security, supported by a staff dedicated to your safety. Each residence is equipped with an emergency call system for your added protection and comfort.

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  • What if I decide not to move in?

    If you have to cancel your reservation due to reasons beyond your control, we will refund your full deposit. If you simply change your mind, you will receive your deposit back, less a small processing fee.

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  • What's fun to do at Querencia?

    Opportunities to be active within and around Querencia are plentiful. Our beautiful campus is ideal for outdoor fun; we also have a state-of-the-art fitness club and pool where you can stay physically active. Choose from a complete calendar of activities, from yoga to Spanish lessons. You can select your daily activity preferences while enjoying our worry-free lifestyle and wonderful new friendships.

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